**|** General terms and conditions


These general terms and conditions apply to every offer, reservation and agreement and delivery of services between SQUADT bv and the patientënt/customer, unless otherwise expressly agreed in writing by the parties. 

SQUADT bv has its registered office at Waregem 13, 8790 and is registered in the Crossroads Bank for Enterprises under the number 0768.666.206.

 
Reservation & cancellation appointment
Reservations for an appointment can be made at the reception desk (Waregem, Ghent and Kortrijk), by phone (056/444.641), by mail (info@squadt.be) or online via our booking system https://squadt.be/nl/1/booking In case of cancellation of appointments less than 24h before the appointment itself, SQUADT reserves the right to charge for this appointment.
 
Convention
All of our physical therapists are non-conventioned. Current information on rates and reimbursement can always be requested at the reception desk, by phone or by mail. For intervention of insurance and your health insurance, we always refer to the institution with which the patient/client is affiliated.
 
Payment
If payment is not made by the specified due date, the patientënt/customer is entitled to ééone free reminder. If the e-mail address of the patient/client is known, this reminder will be sent by e-mail. If payment is not made by the deadline set in this first reminder, the following costs will be due: 
  1. Interest on the outstanding amount at the interest rate as determined for late payment in commercial transactions (article 5 law 02/08/2002) from the date of the first reminder;
    2. A penalty clause for damages: This first reminder will be sent by e-mail.
  2. An indemnity clause equal to EUR 20.00 if the balance due is less than EUR 150.00; an indemnity clause equal to EUR 30 plus 10% of the balance due between EUR 150.01 and EUR 500.00 if the balance due is between EUR 150.01 and EUR 500.
    3. An indemnity clause equal to EUR 65 plus 5% of the amount due above EUR 500.01 if the balance due is above EUR 500.00, with a maximum of EUR 2,000.
 
Save correct info
The patient/client is responsible for providing complete and accurate information about his/her health status. For medical conditions that may affect treatment (e.g. injuries, chronic conditions), it is the responsibility of the patientënt/client to indicate this to the treating therapist in a timely manner.
 
Trustworthiness and privacy of data during treatment/coaching
All information shared by the patiënt/client during the treatment or coaching session is kept confidential and subject to professional confidentiality. Data will only be shared with other healthcare providers if strictly necessary for treatment and with the consent of the patientënt/client.
 
Liability in case of injury/injury
SQUADT is not liable for any damages or injuries incurred during the performance of treatment or coaching, except in cases of gross negligence or intentional acts. Patients/clients are responsible for wearing appropriate clothing and following instructions.
 
Use of equipment and facilities
Patients/clients who use equipment or facilities within SQUADT are required to use them in accordance with staff instructions. SQUADT is not liable for injuries caused by improper use of the equipment.
 
Failure
In the event of force majeure, such as practitioner/coach illness or other unforeseen circumstances, SQUADT reserves the right to cancel or reschedule appointments. Patients/clients will be informed in a timely manner.
 
Modifications
Should these terms and conditions change, you can find the most recent version at https://squadt.be/nl/1/privacy



 

**|** Privacy Statement

 
1. Protection of personal and health data
. SQUADT attaches great importance to the protection of your personal data. We therefore process your personal data with due care and attention to its security. Personal data is any data that allows you to be identified as a person. SQUADT abides by the legal provisions around the protection of personal data and the rights you have as a patientënt or client (including AVG and the law on patientënt rights). Personal and health data are processed by SQUADT, Windhoek 13, 8790 Waregem, company number 08987.002.550 and are only processed for the purpose for which they were collected and only for as long as necessary. 
 
This statement explains from how your personal data is collected, processed and used. SQUADT collects and processes data about you when you are treated and/or assisted by us as a patientënt or client, or contact us in any other way. If you are a supplier, your data or those of your contacts are processed as part of these activities, as well as when processing invoices and other accounting documents.  Finally, data about you may be processed because it is or may be important for our activities, for example, in order to call on your advice or services. 

2. Purpose of processing
. Your personal data are processed for the purpose of providing quality health care. We comply with the legal obligations imposed on us as health care providers in this regard and are subject to professional secrecy (or duty of confidentiality). 
It concerns the data communicated to us by you and which we need for your treatment and care as a patientënt or counseling as a client, for which you call upon us, such as your name and address, e-mail address and all other data in that connection, in particular the data related to your health. Usually this data is directly transmitted by yourself, but it is also possible that we obtain this data from other parties such as your general practitioner or other specialists.
 
The data may also relate to your leisure activities or consumption habits, especially when they may be related to your care. Financialële data must be processed as part of accounting processing.  Data about your job and activities are processed as part of communications or public relations.
 
We collect this data both when you complete our paper forms and when you do so electronically. 
 
Some personal data may be further used for financialële processing of your treatment. For accounting processing, no further immediately identifiable data are used. 
In certain cases, employees also have access to certain personal data, for example when recording appointments. The purpose of this processing is to facilitate the smooth running of the practice operation and to give the physical therapist sufficient time to devote to the patientsëns. These employees are also required to maintain confidentiality, and have no more access to your data than is strictly necessary to perform their duties. Other healthcare providers at SQUADT are also bound by professional confidentiality and also have access only to that data necessary to perform their part of the care. 
 

3. Retention period
. Your physical therapy record must be retained for 30 years after the last treatment and/or closure of the record according to legal requirements. Other information that is not part of your medical record is kept according to the time limits set by law or no longer than necessary to fulfill the purpose of the processing. 

4. Basis of data processing
. In principle, your data are collected on the basis of the contractual relationship we have with you as a result of your request for care and treatment and the physical therapy contract we conclude with you for this purpose. This also applies to our clients who wish to use our physical coaches. In other cases, the processing is based on the public interest tasks we perform as health care providers.
 
The contractual relationship is also the basis for processing data on suppliers.
 
Where the processing is not necessary to carry out the contractual relationship, as in the case of communication, it is based on our legitimate interests as healthcare providers, in particular freedom of association and information. In doing so, it is always ensured that a balance exists between our and your interests.
 

5. Sharing of data
. The data processed from you is shared only in the context of your health care with physicians or health care providers with whom you have a treatment relationship or otherwise shared anonymously. Only this information is shared that is necessary for your treatment by another healthcare provider. 
If you have given your informed consent, this information will be made available digitally to other healthcare providers in a secure manner. Only if you enter into a treatment relationship with these healthcare providers, will they also have effective access to your data. 
In the context of legal obligations such as reimbursements of assistance provided by insurance institutions, certain data will also be shared with your own health insurance fund, or for non-insured patients at the expense of the PCSW, with your own PCSW. 

For cooperation in scientific research, data may also be processed. All processing is done by agencies that have the correct permissions and authorizations to process these data. Data are aggregated and all measures are taken so that they cannot be traced back to individuals.

6. Your rights as a patient or client
. You have the right to access your own personal data. You can request, view, correct and possibly change them. In certain cases, you can also ask to temporarily restrict the processing of data. These requests can only be refused if they pose a serious threat to your health. A request to delete or limit the processing of personal data can only be made if there are no legal obligations on the processing and retention periods of this data. Questions for access to your file can be directed to your general practitioner. In case of questions or complaints you can always contact your doctor or health care provider.
If you suspect a violation of the processing of your personal data and your doctor or health care provider cannot provide you with a solution, you have the possibility to file a complaint with the Data Protection Authority.

7. Security
. We take the necessary measures to adequately secure your personal data. This includes double security of the software used to store your personal data, being a password and a code changing with each new login per user of the software.

8. Changes
. SQUADT reserves the right to modify this statement and/or policy. Changes will be notified to users via the website.